Frequently Asked Questions
Everything you need to know about Pocket WiFi Router rental in Amsterdam
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Most questions below cover pickup, plans, payment, and what to expect once your reservation is confirmed.
Go to bookingPlease report any loss or damage to us immediately by email. Replacement fees may apply depending on the nature of the damage or loss. Minor accidental damage is handled on a case-by-case basis. We understand that accidents happen while traveling, and we aim to be fair and reasonable. Full details are in our Terms and Conditions.
Our Pocket WiFi Router rentals start at €8 per day for the Limited Plan (up to 1GB/day). The Unlimited Plan with full 4G/LTE data costs €14 per day. Both plans include free pickup and return at our Amsterdam location. No hidden fees, no contracts — just pay for the days you need.
Yes, you can cancel or modify your booking before the rental start date. Please contact us by email as soon as possible. Cancellations made more than 24 hours before the rental start date are fully refunded. Cancellations within 24 hours of the start date may be subject to a fee. Please see our Terms and Conditions for the full cancellation policy.
Our Pocket WiFi Routers support up to 10 simultaneous device connections. This means you can share one device with your entire travel group — family, friends, or colleagues — and everyone stays connected at the same time. Simply share the WiFi password and you are all set.
After completing your booking and payment, you will receive an automatic confirmation email at the email address you provided during checkout. This email includes your booking reference number, rental dates, plan details, and pickup instructions. If you do not receive it within 5 minutes, please check your spam folder or contact us directly.
Pickup and return is at our designated location in Amsterdam, near Amsterdam Centraal station. The exact address and pickup instructions will be sent to you by email after your booking is confirmed. The location is open 7 days a week during normal business hours. Please bring your booking confirmation email when you collect the device.
The Limited Plan gives you up to 1GB of 4G/LTE data per day at €8/day — ideal for maps, messaging, emails, and light browsing. The Unlimited Plan gives you unlimited 4G/LTE data at €14/day — perfect for streaming music or video, video calls, remote work, and heavier internet usage. Both plans use the same fast network and support up to 10 connected devices.
No, you do not need a SIM card or any special apps. The Pocket WiFi Router comes fully set up and ready to use. Simply turn it on and connect your device to the WiFi network using the password printed on the device. It works exactly like connecting to a home or hotel WiFi network — no technical knowledge required.
Our Pocket WiFi Routers typically last 8 to 10 hours on a single full charge, which is more than enough for a full day of sightseeing in Amsterdam. We include a USB charging cable with every rental. We recommend charging the device overnight each night to ensure maximum battery life the following day.
Yes, our Pocket WiFi Routers use Dutch 4G/LTE networks that provide excellent coverage throughout the Netherlands, including Amsterdam, Rotterdam, The Hague, and the surrounding countryside. Coverage may vary in very rural areas. The router is designed for use within the Netherlands during your rental period.
Yes, absolutely. We use Stripe for all payment processing — one of the world's leading and most trusted payment platforms. Your credit card details are encrypted and transmitted directly to Stripe. We never store your full card details on our servers. The entire booking and payment process is protected by SSL encryption.