What happens if I lose or damage the Pocket WiFi Router?

Please report any loss or damage to us immediately by email. Replacement fees may apply depending on the nature of the damage or loss. Minor accidental damage is handled on a case-by-case basis. We understand that accidents happen while traveling, and we aim to be fair and reasonable. Full details are in our Terms and Conditions.

Can I cancel or change my booking?

Yes, you can cancel or modify your booking before the rental start date. Please contact us by email as soon as possible. Cancellations made more than 24 hours before the rental start date are fully refunded. Cancellations within 24 hours of the start date may be subject to a fee. Please see our Terms and Conditions for the full cancellation policy.

How do I get a confirmation of my booking?

After completing your booking and payment, you will receive an automatic confirmation email at the email address you provided during checkout. This email includes your booking reference number, rental dates, plan details, and pickup instructions. If you do not receive it within 5 minutes, please check your spam folder or contact us directly.

How to Rent a Pocket WiFi Router in Amsterdam: Step-by-Step Guide

Introduction

Renting a Pocket WiFi Router in Amsterdam is one of the easiest ways to stay connected during your trip — but if you have never done it before, you might have questions. This step-by-step guide walks you through the entire process, from booking online to returning your device.

Step 1: Choose Your Dates and Plan

Visit our booking page and select your rental start and end dates. Then choose between:

Limited Plan (€8/day) — For light internet users: maps, messaging, and occasional browsing
Unlimited Plan (€14/day) — For heavy users: streaming, video calls, and remote work

Not sure which to pick? Read our Limited vs Unlimited comparison.

Step 2: Enter Your Details and Pay Securely

Enter your email address and payment details. We use Stripe for secure card processing — your card details are never stored on our servers. You will receive a confirmation email immediately after payment.

Step 3: Pick Up Your Device in Amsterdam

On your rental start date, collect your Pocket WiFi Router at our pickup location. The exact address and instructions will be in your confirmation email. The device comes fully charged and ready to use.

Step 4: Connect Your Devices

Turn on the router. It creates a WiFi network — connect your smartphone, tablet, or laptop just as you would connect to any WiFi network. The network name (SSID) and password are printed on the device.

Tip: Up to 10 devices can connect simultaneously. Share with your travel group.

Step 5: Charge the Router Each Night

The router typically lasts 8–10 hours on a single charge. Charge it overnight using the included USB cable. This ensures full battery every morning.

Step 6: Return the Device

On your last rental day, return the device to the same pickup/return location before the closing time specified in your confirmation email. No need to print anything — just bring the device.

Tips for Getting the Most Out of Your Rental

Keep the router in your bag or pocket — it works through fabric and even inside bags
Turn it off when not in use to extend battery life
Use the Limited Plan for maps and messaging; save streaming for hotel WiFi
If you are sharing with a group, designate one person to be the "WiFi keeper"

FAQ

Can I extend my rental if I decide to stay longer?

Yes, contact us via email before your rental end date to arrange an extension.

What if the device stops working?

Ready to Book?

Book your Pocket WiFi Router in Amsterdam today. Questions? Visit our FAQ page or check our How It Works overview.